Managed IT and CCTV Management for Zerbo's
A market, a bistro, and a catering business under one roof. Zerbo's in Commerce Township is a gourmet, specialty, and health market with a full bistro next door, plus catering, events, and a rewards program. That is a lot of different jobs sharing one set of technology. This fall, Zerbo's brought it to Simply.
Put the computers, email, security, and cameras for every side of the business with one team, and move Zerbo's to a new email address with nothing turned off until the new one is tested and working.
Several businesses in one building, all running on the same technology.
Reason for engagement: The market, the bistro, catering, events, and rewards all share one set of technology. Zerbo's wanted one team responsible for all of it, plus a safe move to a new email address.
Managed IT, security, backup, and camera management from one team.
All 29 users are now on fully managed IT, which means monitoring, security, backup, and help desk from one team. Simply also took over management of the 119-camera system, so it has one owner who is actually watching it.
The easy part to underestimate is email.
- An email change goes wrong quietly. A supplier keeps sending invoices to the old address, or a catering order lands somewhere nobody checks.
- During the switch, the old and new addresses both deliver.
- Each side of the business gets its own shared inbox, so orders go to a team instead of one person.
The work covered every system the building shares.
Managed IT
- Brought all 29 users onto fully managed IT.
- Monitoring and help desk from one local team.
- One number to call for the market and the bistro.
Security & Backup
- Security for every managed user.
- Backup for every managed user.
- Covered under the same agreement as the help desk.
CCTV Management
- Took over management of 119 cameras.
- One owner for the whole camera system.
- Cameras supported by the same team as the computers.
Email & Shared Inboxes
- Moving Zerbo's to a new email address.
- Old and new addresses both deliver during the switch.
- Six shared inboxes, including catering, events, rewards, receiving, and accounting.
One building, several businesses, one number to call.
The computers, the email, the security, and 119 cameras all sit with the same team. When something acts up in the bistro at lunch, nobody has to figure out which vendor to call first.
The Challenge
- A market, a bistro, catering, events, and rewards all share one set of technology.
- The business needed to move to a new email address that suppliers and customers would have to learn.
- Orders and invoices needed a home that does not depend on one person's mailbox.
The Setup Now
- Computers, email, security, and cameras all sit with one team.
- Old and new addresses both deliver until the new ones are tested and working.
- When someone is out sick, or moves on, the email does not leave with them.
See Zerbo's in action.
A market, a bistro, and a catering business under one roof. Here's a quick look at Zerbo's in Commerce Township and the technology that keeps it running.
What Simply now looks after at Zerbo's.
One team looking after all of it.
Zerbo's runs several businesses out of one building. The technology behind them should not need several vendors. Simply handles the IT, the email, the security, and the cameras, so the team can stay focused on customers.
Support model: Fully managed IT for all 29 users, plus ongoing management of 119 cameras, handled by one local team.
Running more than one business out of one building, or planning a change to your email?
Tell us how it is set up today. We will tell you what we would watch out for. One vendor. All your tech.
