Support

Support

Local team. Real people. Fast help. Choose the option below that matches your service plan and we’ll get you moving.

Urgent / After Hours Call 248-885-5515 to reach a technician.
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The fastest way to get help: submit a ticket directly from your computer using Simply RMM.

No hunting down emails. No guessing where it goes. It routes straight to our team.

Step 1: Find Simply RMM

  1. On Windows, look in the bottom-right taskbar (system tray).
  2. Click the ^ icon to show hidden icons.
  3. Find the Simply RMM icon.

Step 2: Submit your ticket

Option A — Request Support Fastest

Jump straight into creating a new ticket.

  1. Right-click the Simply RMM icon
  2. Select Request Support
  3. Fill out the form and click Submit

Option B — Open Console Best for tracking

View active + past tickets from your device.

  1. Right-click the Simply RMM icon
  2. Select Open
  3. Go to the Tickets tab
  4. Click New Ticket
  5. Fill out the form and click Submit

What to include (so we can resolve it faster)

  • What you were trying to do when it happened
  • Exact error message (copy/paste if possible)
  • Who is impacted (just you or others)
  • When it started
  • Screenshots (up to 3 if available)
Pro move: screenshots cut the back-and-forth and speed up fixes.

Not on Managed IT? Use the form below to submit a request to our support team.

Paste your embedded form code into the drop zone below.

Submit a Support Ticket

If it’s urgent, call 248-885-5515.