Retail IT · Metro Detroit

IT Support for Retail Stores in Metro Detroit

When the register stops, the sale walks out.We keep it running.

Reliable IT, VoIP, and network support for retailers across Southeast Michigan — from a single boutique to a multi-location chain. We keep the front of house up, the back office secure, and customer payment data where it belongs.

  • A real person answers
  • We walk the store first
  • Local since 2011

Store check · right now

  • RegistersOnline, all lanes
  • Card terminalsSegmented
  • Guest Wi-FiIsolated
  • Phone linesAll clear
  • Nightly backupVerified 2:00 AM

After close, we're watching the systems tomorrow's open depends on.

What retail businesses are up against

When your tech goes down, the line does too

Retail is the one industry where downtime is measured in customers walking out. Here's where technology gets in the way, and how we head it off.

POS downtime and lost sales

A register that hangs at 5pm on a Saturday is not an IT ticket, it's a customer putting the basket down and leaving.

How we fix it

Monitored, patched POS workstations on a network that isn't competing with guest Wi-Fi for bandwidth — and we coordinate with your POS vendor so staff aren't the middleman.

Wi-Fi that quits past the counter

Coverage is fine at the register and useless in the stockroom, the fitting rooms, or wherever inventory actually gets counted.

How we fix it

A real survey of the space first, then coverage sized for the floor, the stockroom, and the guests — on separate networks.

Phones that don't talk between stores

A customer calls one location to ask whether another has the item, and the answer is "call them yourself."

How we fix it

One VoIP system across every location, with routing, extensions between stores, hold music, and mobile access for managers.

Pressure to protect payment data

You take cards, so your processor and your merchant agreement expect certain things. Most retailers find out what those are during a questionnaire.

How we fix it

Separate the payment devices from everything else, document what we built, and hand you evidence instead of a shrug.

Almost all of it comes back to one question. One network, or two?

One network or two

The single decision that changes everything else

Most small retailers run one flat network: registers, guest Wi-Fi, cameras, and the back office all on the same wire. Flip the switch and see what changes.

ONE FLAT NETWORK · EVERYTHING IN SCOPE The edge FIREWALL SWITCH Registers POS Card terminals CDE Guest Wi-Fi PUBLIC Back office STAFF Cameras IOT The edge FIREWALL CARDHOLDER DATA · IN SCOPE Registers POS Card terminals CDE Small on purpose. Fewer devices to secure and document.EVERYTHING ELSE · SEPARATE Guest Wi-Fi PUBLIC Back office STAFF Cameras IOT

Everything is in scope. With one flat network, every device on it is part of the conversation when someone asks how you protect card data.

Tap any device for detail

Registers · POS

The thing that stops the store

A register that hangs is a sale walking out the door.

Explore Managed IT

What we do here

Monitoring, patching, vendor coordination

Scope

In scope — this is the cardholder data environment

Payment data, in plain English

What "in scope" actually means

If you take cards, your merchant agreement points at the PCI Data Security Standard. Here's the part that affects your network, stated the way PCI states it.

What's in scope

How PCI defines it

  • The cardholder data environment is the people, processes, and technologies that store, process, or transmit cardholder data
  • Systems that connect to it, even on one port, are in scope
  • Systems that provide security services to it are in scope
  • Systems that provide the segmentation itself are in scope
  • Without adequate segmentation — a flat network — the entire network is in scope

What we do

The technical half

  • Separate the payment devices from guest Wi-Fi, cameras, and the back office
  • Business-grade firewalls with deliberate, logged crossings between zones
  • Endpoint detection and advanced patching on the machines that need it
  • 24/7 monitoring and response on every network we manage
  • Backups, restore testing, and documentation of what we built
  • Security awareness training and phishing testing for staff

What stays yours

The half we can't do

  • Your merchant agreement, your level, and which questionnaire applies
  • Completing and signing the self-assessment questionnaire
  • Whatever your payment processor specifically requires of you
  • How staff physically handle cards and receipts
  • Choosing a POS and processor that fit how you actually sell

Straight talk

Network segmentation is not a PCI DSS requirement. That is PCI's own wording, and any vendor telling you otherwise either has not read the guidance or is using it to sell you something.

Here is what the same guidance also says: without adequate segmentation — what it calls a flat network — the entire network is in scope. So nobody is going to force you to segment. You just get to decide whether you would rather secure and document six devices or sixty. That is a business decision with a real number attached, not a scare tactic.

And to be clear about what we are: we are not a qualified security assessor, we do not certify anyone, and we will not sign your questionnaire. We build the network correctly, document it, and give you evidence a real assessor or your processor can read.

Definitions above are drawn from the PCI Security Standards Council's own scoping and segmentation guidance. Nothing here is compliance advice — your business owns its PCI obligations, and we support the technical side of them.

Why retailers choose us

Fast, local, and we know it's urgent

  • Fast, local support that understands retail urgency.
  • Flexible IT and phone systems that scale as you add locations.
  • Hands-on help for store staff, with no tech knowledge assumed.
  • One partner for IT, phones, networking, and security.
  • Plain-English answers, and honesty about what is and isn't ours.

Talk With a Local IT Team

Simply Technology supporting retailers across Metro Detroit
2011Serving Metro Detroit since
250+Michigan organizations helped
24/7Monitoring on every network we manage
1Number to call for all of it

Questions we actually get

Retail IT, in plain English

Can you make us PCI compliant?

No, and nobody can sell you that. Compliance involves your merchant agreement, your processor's requirements, which self-assessment questionnaire applies to you, and how your staff handle cards day to day. Those are yours.

What we do is the technical half: separate the payment devices from everything else, build and monitor the network, patch what needs patching, and document all of it so the evidence exists when someone asks. We are not a qualified security assessor and we won't sign your questionnaire.

Is our guest Wi-Fi really a problem?

It is the most common thing we find walking into a store: customer Wi-Fi on the same network as the registers. It should be a separate network that cannot reach anything else, with its own slice of bandwidth so a busy Saturday doesn't slow the lanes down.

Fixing it is usually a configuration change and sometimes a piece of hardware. It is not a big project, which is what makes it worth doing.

Do you work on our POS system?

We support the workstations, printers, tablets, scanners, and network your POS runs on, and we coordinate with your POS vendor when the issue is inside their software. Your staff shouldn't be the ones relaying messages between two vendors while a line forms.

We're opening another location. What does that involve?

Ideally, the same build as the last one. We design one standard for a store — network, segmentation, Wi-Fi, phones, cabling — so the next opening is a checklist rather than a reinvention. Phones and file access stay consistent across locations, and the whole thing is one bill and one number to call.

How fast do you respond when a register is down?

A real person answers the phone, and we're local, so hands on site isn't a scheduling exercise. Monitoring catches a fair amount before your staff notice. We'd also rather set the store up so a single failure doesn't stop every lane at once.

Do you handle cameras and cabling too?

Yes, and the low-voltage work is done in-house rather than subcontracted. Cameras, signage, and music players also belong on their own segment rather than next to a register, which is easier to get right when the same team runs the cable and configures the network.

Let's talk

We'll take IT from here

Let's walk your store.

Your store runs on great customer service. We'll make sure the technology behind it does too. Start with a free assessment — we'll map what's on your network today, tell you honestly what matters, and put it in writing.

Schedule Your Free Assessment

Prefer to call? (248) 885-5515. A real person answers.

What your free assessment includes

  • What's actually on your network today, including the things nobody remembers adding.
  • Whether your payment devices are separated from guest Wi-Fi and the back office.
  • A fix-first priority list: what to handle now, soon, and later.
  • A straight answer on cost, real numbers, phased by store if that helps.

Takes about an hour of our time and very little of yours. If we're not the right fit, we'll tell you that too.