Retail IT · Metro Detroit
IT Support for Retail Stores in Metro Detroit
When the register stops, the sale walks out.We keep it running.
Reliable IT, VoIP, and network support for retailers across Southeast Michigan — from a single boutique to a multi-location chain. We keep the front of house up, the back office secure, and customer payment data where it belongs.
- A real person answers
- We walk the store first
- Local since 2011
Store check · right now
- RegistersOnline, all lanes
- Card terminalsSegmented
- Guest Wi-FiIsolated
- Phone linesAll clear
- Nightly backupVerified 2:00 AM
After close, we're watching the systems tomorrow's open depends on.
What retail businesses are up against
When your tech goes down, the line does too
Retail is the one industry where downtime is measured in customers walking out. Here's where technology gets in the way, and how we head it off.
POS downtime and lost sales
A register that hangs at 5pm on a Saturday is not an IT ticket, it's a customer putting the basket down and leaving.
How we fix it
Monitored, patched POS workstations on a network that isn't competing with guest Wi-Fi for bandwidth — and we coordinate with your POS vendor so staff aren't the middleman.
Wi-Fi that quits past the counter
Coverage is fine at the register and useless in the stockroom, the fitting rooms, or wherever inventory actually gets counted.
How we fix it
A real survey of the space first, then coverage sized for the floor, the stockroom, and the guests — on separate networks.
Phones that don't talk between stores
A customer calls one location to ask whether another has the item, and the answer is "call them yourself."
How we fix it
One VoIP system across every location, with routing, extensions between stores, hold music, and mobile access for managers.
Pressure to protect payment data
You take cards, so your processor and your merchant agreement expect certain things. Most retailers find out what those are during a questionnaire.
How we fix it
Separate the payment devices from everything else, document what we built, and hand you evidence instead of a shrug.
Almost all of it comes back to one question. One network, or two?
One network or two
The single decision that changes everything else
Most small retailers run one flat network: registers, guest Wi-Fi, cameras, and the back office all on the same wire. Flip the switch and see what changes.
Everything is in scope. With one flat network, every device on it is part of the conversation when someone asks how you protect card data.
Tap any device for detail
Registers · POS
The thing that stops the store
A register that hangs is a sale walking out the door.
Explore Managed IT →What we do here
Monitoring, patching, vendor coordination
Scope
In scope — this is the cardholder data environment
Payment data, in plain English
What "in scope" actually means
If you take cards, your merchant agreement points at the PCI Data Security Standard. Here's the part that affects your network, stated the way PCI states it.
What's in scope
How PCI defines it
- The cardholder data environment is the people, processes, and technologies that store, process, or transmit cardholder data
- Systems that connect to it, even on one port, are in scope
- Systems that provide security services to it are in scope
- Systems that provide the segmentation itself are in scope
- Without adequate segmentation — a flat network — the entire network is in scope
What we do
The technical half
- Separate the payment devices from guest Wi-Fi, cameras, and the back office
- Business-grade firewalls with deliberate, logged crossings between zones
- Endpoint detection and advanced patching on the machines that need it
- 24/7 monitoring and response on every network we manage
- Backups, restore testing, and documentation of what we built
- Security awareness training and phishing testing for staff
What stays yours
The half we can't do
- Your merchant agreement, your level, and which questionnaire applies
- Completing and signing the self-assessment questionnaire
- Whatever your payment processor specifically requires of you
- How staff physically handle cards and receipts
- Choosing a POS and processor that fit how you actually sell
Straight talk
Network segmentation is not a PCI DSS requirement. That is PCI's own wording, and any vendor telling you otherwise either has not read the guidance or is using it to sell you something.
Here is what the same guidance also says: without adequate segmentation — what it calls a flat network — the entire network is in scope. So nobody is going to force you to segment. You just get to decide whether you would rather secure and document six devices or sixty. That is a business decision with a real number attached, not a scare tactic.
And to be clear about what we are: we are not a qualified security assessor, we do not certify anyone, and we will not sign your questionnaire. We build the network correctly, document it, and give you evidence a real assessor or your processor can read.
Definitions above are drawn from the PCI Security Standards Council's own scoping and segmentation guidance. Nothing here is compliance advice — your business owns its PCI obligations, and we support the technical side of them.
Services we recommend
One local team, front of house and back
IT, network, security, phones, cloud, and backups managed together, so nobody points at another vendor while a line forms.
Managed IT & POS Support
Remote and on-site help for POS workstations, receipt printers, tablets, scanners, and everything else on the floor.
Explore Managed IT →Secure Network Infrastructure
Fast, reliable Wi-Fi and cabling for registers and inventory tools, with payment devices kept on their own segment.
Explore Managed Network →Business VoIP
Flexible phone systems with call routing, hold music, extensions between stores, and mobile access for managers.
Explore Business VoIP →Cybersecurity
Endpoint detection, email security, and 24/7 monitoring around the systems that touch customer and payment data.
Explore Cybersecurity →Cloud & Remote Access
Microsoft 365 and private cloud hosting, so an owner can see every store's numbers without driving to each one.
Explore Cloud Services →Backup & Recovery
Back-office systems and Microsoft 365 backed up nightly, verified every morning, and tested for real recovery.
Explore Backup & Recovery →Why retailers choose us
Fast, local, and we know it's urgent
- Fast, local support that understands retail urgency.
- Flexible IT and phone systems that scale as you add locations.
- Hands-on help for store staff, with no tech knowledge assumed.
- One partner for IT, phones, networking, and security.
- Plain-English answers, and honesty about what is and isn't ours.
Questions we actually get
Retail IT, in plain English
Can you make us PCI compliant?
No, and nobody can sell you that. Compliance involves your merchant agreement, your processor's requirements, which self-assessment questionnaire applies to you, and how your staff handle cards day to day. Those are yours.
What we do is the technical half: separate the payment devices from everything else, build and monitor the network, patch what needs patching, and document all of it so the evidence exists when someone asks. We are not a qualified security assessor and we won't sign your questionnaire.
Is our guest Wi-Fi really a problem?
It is the most common thing we find walking into a store: customer Wi-Fi on the same network as the registers. It should be a separate network that cannot reach anything else, with its own slice of bandwidth so a busy Saturday doesn't slow the lanes down.
Fixing it is usually a configuration change and sometimes a piece of hardware. It is not a big project, which is what makes it worth doing.
Do you work on our POS system?
We support the workstations, printers, tablets, scanners, and network your POS runs on, and we coordinate with your POS vendor when the issue is inside their software. Your staff shouldn't be the ones relaying messages between two vendors while a line forms.
We're opening another location. What does that involve?
Ideally, the same build as the last one. We design one standard for a store — network, segmentation, Wi-Fi, phones, cabling — so the next opening is a checklist rather than a reinvention. Phones and file access stay consistent across locations, and the whole thing is one bill and one number to call.
How fast do you respond when a register is down?
A real person answers the phone, and we're local, so hands on site isn't a scheduling exercise. Monitoring catches a fair amount before your staff notice. We'd also rather set the store up so a single failure doesn't stop every lane at once.
Do you handle cameras and cabling too?
Yes, and the low-voltage work is done in-house rather than subcontracted. Cameras, signage, and music players also belong on their own segment rather than next to a register, which is easier to get right when the same team runs the cable and configures the network.
Let's talk
We'll take IT from here
Let's walk your store.
Your store runs on great customer service. We'll make sure the technology behind it does too. Start with a free assessment — we'll map what's on your network today, tell you honestly what matters, and put it in writing.
Prefer to call? (248) 885-5515. A real person answers.
What your free assessment includes
- What's actually on your network today, including the things nobody remembers adding.
- Whether your payment devices are separated from guest Wi-Fi and the back office.
- A fix-first priority list: what to handle now, soon, and later.
- A straight answer on cost, real numbers, phased by store if that helps.
Takes about an hour of our time and very little of yours. If we're not the right fit, we'll tell you that too.